At The Indicart, we strive to provide our customers with a seamless shopping experience and stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- The product received is damaged, defective, or not as described.
- The product is returned in its original condition within 7 days of delivery.
- The customer has valid proof of purchase (order confirmation, invoice, or receipt).
2. Process for Refunds
To request a refund, please follow these steps:
- Contact our customer support team at support@theindicart.in within 3 days of receiving your order.
- Provide details of the issue, including your order number and any relevant photos or documentation.
- Our team will review your request and provide instructions for returning the product if necessary.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 15 days, and a credit will automatically be applied to your original method of payment.
3. Non-eligible Items for Refunds
Certain items are not eligible for refunds, including:
- Products that have been used, altered, or damaged after delivery.
- Products that are not in their original packaging or are missing parts.
- Customized or personalized products.
4. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error or the product is defective. If applicable, the cost of return shipping will be deducted from your refund.
5. Cancellation Policy
Orders can be canceled before they are shipped. Once the order has been shipped, our standard refund policy applies.
6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at support@theindicart.in.